0191 251 6237
shop@cornflowerblue.org.uk

124 Park View, Whitley Bay, Tyne & Wear, NE26 3QN
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FAQ

FAQ

1. Contact Details

Should you need to speak to us you can call us direct on 0191 251 6237 . We are open Monday to Friday from 9.30am to 5pm and on Saturday from 9am to 5pm. You can also use email us at: shop@cornflowerblue.org.uk.

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2. How do I amend an order?

Should you need to amend an order you have placed through our website, please call 0191 2516237 as soon as possible.

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3. I am having difficulty placing my order, what should I do?

Please call us on 0191 251 6237 and we will do our best to assist you.

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4. Can I order by phone?

Of course! If you prefer to order by phone please call us on 0191 251 6237 and we will gladly take your order over the phone.

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5. Can I send my order anonymously?

You are free to include an anonymous card message with any of our gifts though we will require your personal details for billing purposes. Your details are held in accordance with the Data Protection Act.

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6. What methods of payment do you accept?

You can pay for your order using the following methods:

  • Visa
  • Delta
  • Visa Electron
  • Solo
  • Switch
  • Maestro
  • Mastercard

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7. How will I know that my order has been successful?

Once you have placed your order you will be provided with a reference number and you will receive a confirmation email.

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8. Can I send flowers to PO Boxes and BFPO addresses?

Unfortunately as flowers are a perishable item we are unable to deliver to PO Boxes or BFPO addresses.

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9. Can I track my order to make sure that it has been delivered?

Should you require a confirmation of delivery please call us on 0191 251 6237, or login to our site and check the progress of your order under the current orders section of the left hand menu

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10. What happens if the recipient is not at home when the delivery is made?

Should your recipient not be at home at the time of delivery the florist  exactly wwill leave a calling card with contact details in order for your recipient to arrange a redelivery or collection.Where possible flowers will be left with a neighbour. 

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11. Can Cornflower Blue deliver to hospitals?

Many Hospitals no longer accept flowers so it is always advisable to check before placing your order. We certainly can deliver to those hospitals which allow flowers to be delivered. For those that do not we offers a range of gifts acceptable for delivery to a hospital.

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12. Can I send flowers to a ship?

Deliveries to cruise ships, airports and other transient addresses are sent at the customers risk. If you require a delivery to a transient address you should call us on 0191 251 6237 prior to placing your order.

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13. How do I place a funeral order?

You can place an order for a funeral on the website or call us on 0191 251 6237. Please note that orders placed through the website should be given 48 hours notice. If you require a delivery within the next 48 hours please call us on 0191 251 6237.

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14. How do I care for my flowers?

Before placing the flowers in a vase/container it is advisable to cut the stem of each flower with a sharp knife and remove about 2-3 cms from the end. Cutting with a knife as opposed to secateurs or scissors will create a larger area ensuring maximum uptake of water. It is also a good idea to remove any leaves, which will be below the water before placing in a vase.

Vases/Containers -It is very important that the flowers are placed into a clean vase to prevent any bacteria affecting the flowers. Gerbera  particularly last longer when placed in a clean container.

 

Water -You may be surprised at the amount of water that flowers require to remain healthy. Add luke warm water to a vase/container as opposed to cold water from the tap. Keep the water topped up every 2-3 days should be sufficient. If you have used flower food do not throw the water away, just add to the existing water. If you receive a gift where the flowers have been arranged in foam (oasis) you can keep the arrangement fresh by adding water to the oasis every 2-3 days but be careful not to add too much or you may create some spillage. Place the arrangement on a place mat to protect the underlying surface.

Flowers will last longer if they are displayed away from direct sunlight and draughty areas. (However if you want the flowers to open up quickly then placing the flowers in a warm room will speed this process up).

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